My software development firm–OpenRain in Arizona–spends buckets of money on your products. Stuff works pretty well in general, but you really need to address these issues. Really.
- PowerBook, MacBook and MacBook Pro power supply cables invariably rip. Not only that, but it’s always at the same freaking places. The MackBook/Pro power supplies are better than the PowerBook ones, but still don’t last more than a couple years of real-world use. The issue is at the endpoints of the laptop end of the cable that get bent constantly from travel and being wrapped sharply when the electric outlet is on the wrong side of the laptop. I really love the small and agile design, but the cables need to last at least 4 years without tearing.
- Laptops still run hot. Phoenix summer get hotter than 110 degrees Fahrenheit, and I have gotten physically burned by the MacBook Pros when wearing shorts. Product such as the iLap are amusing, but should not be necessary. Getting physically hurt by a computer is a problem.
- Keyboard are not ergonomic. The latest iteration of post-modern laptop-style bluetooth keyboards are great to look at, but absolutely horrid on the wrists. No one at the office really likes them in practice, and we’ve had to revert to the Microsoft Natural series of keyboards when have been around f-o-r-e-v-a-r but Apple hasn’t responded to. I’m 100% confident you could build a swanky, highly usable bluetooth keyboard that puts the Naturals to shame.
- iPhone copy/paste support. It’ll be an awesome design accomplishment when we no longer need this, but you haven’t gotten there yet, sorry, and everyone else agrees. Add copy/paste support (if only in key areas) to iPhone.
- iPhone needs to support dvorak. Yeah yeah…. I know I’m in the minority on this and am sneaking it in, but I spend a lot of money with you guys, and having to use QWERTY just for the iPhone is driving me insane. Add the freaking layout please.